Shipping Policy
Last Updated: 2024
Thank you for choosing Imaan Cosmetics. We are committed to providing you with a seamless and reliable shipping experience. Please read the following information to understand our shipping policies.
Order Processing:
All orders are processed within 3-5 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates:
We do offer free shipping depending on your order quantity. If your order requires a shipping fee, the costs are calculated based on the weight of your order and the destination. You can request from us the shipping costs before completing your purchase during the checkout process.
Shipping Methods:
We offer various shipping methods, including standard and expedited options. The available methods may vary based on your location but for all order within and out of Europe, we use DHL Express.
Estimated Delivery Times:
Estimated delivery times are provided during the checkout process based on your selected shipping method and location. Please note that these are estimates, and actual delivery times may vary due to external factors.
International Shipping:
We currently offer international shipping to select countries. International shipping costs and delivery times vary by location. Customs and import duties may apply and are the responsibility of the customer. Please consult with us if you are not sure about the customs duties in your country.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information. You can track the status of your order by clicking on the provided link.
Shipping Delays:
While we strive to meet estimated delivery times, shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or other external factors. We appreciate your patience in such situations.
Shipping Address:
Please ensure that your shipping address is accurate and complete to avoid delivery issues. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Refused or Undeliverable Packages:
- If a package is refused or deemed undeliverable, the customer will be responsible for any return shipping costs and may be subject to a restocking fee.
Contact Us:
If you have any questions or concerns regarding our shipping policy, please contact our customer service team.
Changes to This Shipping Policy:
We reserve the right to update or change our shipping policy at any time. Any changes will be effective immediately and posted on our website.